All customers are provided with a knowledge that my proucts can be physical and non-physical. All refunds must be made by emailing me with a comment. All customers email will be saved and used for further store promotions and newsletters. Your emails will not be sent out to anybody else except me and me only. No third parties will get a hold of your email. If you do not wish to co-operate with these terms and condition then I suggest you do not purchase anything and leave the site or else I will assume you agree to the terms and conditions.